INFORMATIVE NOTE - Resumption of in-person consular services by appointment at the Consular Office in Ottawa.

Ottawa, June 29, 2020 - The Cuban Embassy informs that, in view of the evolution of the epidemiological situation by COVID19 in the province of Ontario and the adoption of measures by the provincial government to resume a group of activities, starting Tuesday, July 7, consular procedures will be gradually resumed in our Consular Office in Ottawa, by the appointment of those interested.

In-person services will be offered on Tuesdays and Thursdays, always by appointment, which can be arranged through the emails and

Due to the existence of active cases of COVID-19 and the risk of contagion, the protection of persons requiring services, as well as consular staff, will continue to be a priority. In this regard, the Embassy of Cuba in Ottawa will adopt a set of sanitary measures, which must be complied with by visitors to access our facilities:

You must refrain from going to the consular office if you have symptoms of fever, cough or any other respiratory symptom that may be associated with COVID 19.

The use of a face mask is required.

Hands must be sanitized with hand sanitizer or other means that will be available at the reception of the Embassy.

Only the user who will receive the service will be allowed to enter, and the temperature will be taken upon entering the Consulate. Any companion must wait outside, except for minors or people with disabilities. Pets will not be allowed, except for guide dogs for disabled people.

You should maintain the recommended physical distance (2 meters). 

You will be able to get information before attending the Consulate about the type of service you require and its fees (accessible on our website , which will allow you to be assisted faster upon your arrival while helping to reduce the time you spend in our office. We reiterate that the payment of the services will be exclusively through INTERAC Debit Card or Money Order payable to the ¨Embassy of Cuba¨.

The Cuban Consular Office in Ottawa will continue to encourage the completion of procedures preferably by postal mail, as long as there is a risk of infection by COVID-19.  

We urge all our users to comply with the above requirements in order to contribute to the protection and health of all. We appreciate your understanding and cooperation.

Embassy of Cuba in Canada 


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